The Fluff boutique · Customer care
Returns & warranty
A little clarity before you order. Here’s how we handle online product purchases and help with warranty questions.
All online product sales are final.
Products purchased through fluffextensions.com are not eligible for returns or exchanges, regardless of condition. This includes haircare, styling products, tools, brushes, cosmetics, and hair extensions.
Please check your selection before placing your order. If you need a hand choosing, we’re happy to help.
The right match starts before checkout.
All hair extensions are final sale, including clip-ins, wefts, tape-ins, K-tips, and I-tips. For hygiene reasons, hair that has left the salon cannot be resold.
Ask us about colour, texture, length, or method before ordering. Our extensions team can help you narrow down the options.
If a tool develops a defect
Manufacturer warranty claims are handled directly by the brand. Coverage, eligibility, and the claims process depend on the manufacturer and product.
We can help with your order confirmation or proof of purchase. Email info@fluffbar.com with your order number and the product name, and we’ll help you find the next step.
Discontinued and closeout items
Items marked as discontinued or closeout are sold as-is. Check the product description for any warranty limitations, and ask us before buying if you’re unsure about coverage.
In-salon purchases & services
Haircare and styling products purchased in the salon may be exchanged for salon credit within 14 days. Hair extensions, hot tools, brushes, and cosmetics remain final sale. This in-salon exchange allowance does not apply to online orders.
This page covers product purchases. For questions or feedback about a salon service, please contact the studio directly.